When will you be ready to start managing my property?
We will be ready within the first 24 hours after signing the contract.
How long does it take to find tenants?
We take tenant screening seriously by conducting credit, background, and criminal checks, as well as reviewing eviction history, rental, and employment references. Our goal is to efficiently find responsible and reliable tenants to match your property.
How do you find tenants for properties?
We have found that the Internet and our website, www.sheltonrentals.com, receive tremendous exposure, as well as using many other websites to market your home.
How do the fees for the application work?
Tenants need to pay the application fee. We use this fee to enable credit checks, background, and criminal checks, as well as eviction and rental history.
What is the process of determining how much my property should rent for?
We'll use practical tools and result-oriented strategies to determine the proper rent. Among other practices, we conduct deep research and market comparisons. All the gathered knowledge allows us to create highly competitive rent prices.
How do you collect rent each month?
We have different payment methods: mail, office delivery, or online payments.
Do you screen tenants?
Yes, we use a company called “Orca Information” to screen all prospective tenants. The screening process covers a variety of tests. These screenings include criminal history, credit checks, and employment verification. The company has been chosen to help lower the risk of admitting problematic tenants.
Can I keep the property insurance I already have?
Please check with your insurer to make sure that you keep the coverage. Before starting to manage, we need to see proof of your insurance. Your insurance won't cover the tenants' personal belongings. That's why all our renters need to have adequate renters’ insurance. This greatly helps to solve emergency issues.
What does my tenant have to do before the move-in date?
First, your tenant needs to successfully get through the screening process. When that goes well, they are obligated to pay the first month’s rent. Also, they will get an appointment to sign the lease agreement and pay the security deposit. They need to read through the legal document and agree with all the terms.
Sometimes there are extra fees involved. In this case, they need to settle all of these things when signing the agreement.
How will my tenant be cleared from their lease?
When your tenant moves out, we inspect the property's condition thoroughly. They will get the approval along with the returned security deposit. That holds only true if there are no damages found.
What kind of inspections do you conduct?
We do move-in and move-out inspections. We also perform periodic inspections, this way we can ensure the property remains in good condition.
What happens if my tenant doesn't pay rent on time?
Our lease agreements contain strict rules about rent payment delays and failures. Tenants must quickly pay the late fees after receiving the notice. Continuing payment default results in eviction.
What's the policy for property damage?
We will repair all damage using our licensed and professional partners. Before the repairs begin, we'll inform you about the details. When we get your permission, we'll begin the work at the earliest moment possible.
How long will the property be vacant?
Unfortunately, there is no way to predict how long a property will remain on the market. However, we will work diligently to rent the property as quickly as possible. What is important to remember is that the most important objective is to have “a quality tenant.”
Which reports can I access through the owner portal?
You can access a multitude of reports when you use our owner portal. These reports include regular statements for income and expenses.
Is it a good idea to welcome pets or smokers?
Allowing pets and smokers isn't something you would be obliged to do. When it comes to pets, you should keep in mind that being too strict could cost you a considerable amount of prospects. We forbid smoking in all the rental properties. If we find evidence of smoking, then the tenants must pay for any relevant damages.
Does hiring a property manager lead to loss of all control?
No, property management means that you can still have a say in every decision that is made. Also, you can choose the level of how much you want to be involved in smaller-scale choices.
When do I get proceeds from my property?
We collect rent from the 1st-6th of the month. We will attempt to collect any late rent on the 7th of the month. We then disburse funds to vendors and owners by the 15th day of each month. If any of these falls on a holiday or weekend, we issue funds on the next business day. We do not disburse funds on weekends and holidays. We do NOT issue owner payments unless there are sufficient funds in the owner’s account. It is vital to accurately post rents, pay vendors, and disburse funds for your account. Therefore, it is vital that we adhere to this schedule to ensure servicing every owner’s account correctly.
